Shipping  

All orders are processed within 24 hours of receiving your order confirmation email.
You will receive another notification when your order has shipped. 

All orders are shipped using Royal Mail and Royal Mail international with tracking. 

Unfortunately I cannot accept any responsibility for delays in orders due to circumstances out of our control.

Shipping Rates and Delivery Times

I’m happy to offer free shipping globally on all products. Estimated delivery times are:

UK & Europe 3-7 business days International 7-14 business days

Please note, shipping times may vary during the holiday season or as a result of Covid limitations.

Import Duties & Tax

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marco Di Stefano is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days (UK and Europe) or 21 days (international) of receiving your shipping confirmation email, please contact me at hello@marcodistefano.net with your name and order number, and I will look into it for you.

Shipping to P.O. boxes

I am unable to ship to P.O. boxes at this time.

Refunds, returns, and exchanges

Unfortunately, I do not offer returns or exchanges on any products. 

In the event that your order arrives damaged in any way, please email me as soon as possible at hello@marcodistefano.net with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.